Privacy Policy

Effective Date: January 1, 2025

At Castleguru Ecom Private Limited, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our website and services. By using our platform, you consent to the practices described herein.

1. Information We Collect

• Personal Information: Name, phone number, email, billing/shipping address, and other identifiable data.
• Device/Usage Data: IP address, browser type, device identifiers, cookies, and site usage behavior.
• Location Data: If enabled, we may access your approximate location for better service delivery.
• Payment Security: We do not store or collect personal financial details. However, in case of suspicious payment behavior, we may collect relevant data through third-party secure payment gateways for fraud prevention and legal compliance.

2. How We Use Your Information

• To process and fulfill your orders
• To personalize user experience and show relevant products
• To send order updates, marketing communication, or transactional alerts
• To improve our platform, detect fraud, and ensure platform security

3. Data Sharing and Disclosure

• We do not sell your data to third parties.
• We may share limited data with trusted logistics, payment, and marketing partners for order fulfillment and customer engagement.
• We comply with legal obligations and cooperate with law enforcement when required.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance user experience, analyze web traffic, and serve personalized content. You may control cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to fulfill business or legal purposes. You may request account deletion or data removal by contacting our support.

6. Your Rights

• Access or update your account information
• Request deletion of your personal data
• Opt out of marketing communications anytime
• Report misuse or data concerns to our Data Protection Officer

7. Data Security

We implement industry-standard encryption, firewall, and access control mechanisms to safeguard your data. However, no online transmission is 100% secure.

8. Children's Privacy

Our platform is not intended for users under the age of 13. We do not knowingly collect data from children.

9. Policy Updates

This policy may be updated periodically. Continued use of the platform post-updates indicates your agreement with the revised terms.

10. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Email: support@castleguruecom.in
Phone: +91 72949 93860
Address: 39, 3rd floor, Mohmadpur Village, Ram Mandir, New Delhi, Delhi-110066